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VOL. 11, ISSUE 2 (2026)
Evaluation of patients’ perception and satisfaction with pharmacists’ intervention in hypertension management in Akwa Ibom State, Nigeria
Authors
Precious Success Ukpe, Idongesit Jackson, Olajide Awofisayo
Abstract
This study evaluated patients’ perception and satisfaction with
pharmacists’ intervention in hypertention management in Uyo metropolis, Akwa
Ibom State, Nigeria. A prospective, longitudinal, two-arm parallel,
non-randomized controlled trial was conducted between January and July 2023
across five community pharmacies. A total of 268 hypertensive patients were
recruited, with 134 assigned to an intervention group receiving structured
pharmacist-led care comprising adherence counselling, lifestyle education and
weekly follow-up via phone and SMS and 134 to a control group receiving routine
pharmacy care. Blood pressure was monitored weekly using a validated Omron
electronic device, while medication adherence and patient perception and
satisfaction were assessed at baseline, three months and six months using the
Medication Adherence Report Scale-5 and modified perception and satisfaction
questionnaires. Out of 268 participants, 249 completed the study. The
intervention group showed reductions in systolic (14.8 mmHg at three months;
11.5 mmHg at six months) and diastolic blood pressure (9.3 mmHg at three
months; 8.0 mmHg at six months), alongside improved adherence scores (baseline
73.4 ± 15 to 92.7 ± 10.5 at six months) and higher perception and satisfaction
levels, whereas the control group experienced minimal improvements. The
findings revealed that structured pharmacist engagement in community pharmacy
settings enhances adherence, patient perception and satisfaction supporting
better hypertension control and safer medication practices. The researchers
recommended that community pharmacies should implement structured
pharmacist-led counselling, education and follow-up programs to improve
adherence and patient outcomes in hypertension management. Pharmacists should
routinely monitor for and address drug-related problems, including dosing
errors, side effects and non-adherence, to enhance medication safety.
Pages:5-13
How to cite this article:
Precious Success Ukpe, Idongesit Jackson, Olajide Awofisayo "Evaluation of patients’ perception and satisfaction with pharmacists’ intervention in hypertension management in Akwa Ibom State, Nigeria". International Journal of Research in Pharmacy and
Pharmaceutical Sciences, Vol 11, Issue 2, 2026, Pages 5-13
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